Akaguriro.com platform
Delivery & Returns
In force as of 7 July 2026
We deliver throughout Burundi across five zones, with clear times and prices shown before payment.
Pickup at an Akaguriro point: free
1Delivery zones & prices
2Tracking & receipt
Track your order in real time from your account. Receipt is confirmed by an OTP code and/or proof of hand-over.
Contractual detail: Terms, art. 8 and 10.
3Returns & refunds
Returnable products
- Non-conforming or defective product
- Unused product, returned within 7 days
Non-refundable
- Food products
- Hygiene items or items already opened
- Personalised or made-to-order products
Procedure: contact customer service (WhatsApp or support@akaguriro.com), send a photo if needed, then follow the return instructions.
Refund: within 7 days after validation, via the original means of payment or a credit (escrow-account reversal mechanism).
Contractual detail: Terms, art. 11 and 12.
4International delivery
Delivery outside Burundi is available on quotation, calculated by weight and destination, subject to applicable export authorisations.
Contractual detail: Terms, art. 9.
