📜 Terms and Conditions of Sale (TCS) – Akaguriro.com
Last updated: June 9, 2025
🧭 1. Overview
Akaguriro.com is an e-commerce platform operated by AKAGURIRO SURL, a Burundian company (R.C: 06061, NIF: 4000643389). It connects sellers and buyers for the online sale of products and services.
✅ 2. Acceptance of Terms
Placing an order on Akaguriro.com implies full and unconditional acceptance of these terms and conditions.
📦 3. Products and Services
Items are described as accurately as possible. Images are for reference only. Availability depends on each seller's stock.
💰 4. Prices
Prices are shown in BIF or USD, all taxes included unless otherwise stated. Delivery or insurance fees may be added.
🛒 5. Orders
The order process includes selection, cart validation, and confirmation. Akaguriro.com reserves the right to reject any order in case of dispute or suspected fraud.
💳 6. Payment
In accordance with Burundian law, all payments are made through a secure escrow account. Accepted methods:
- Mobile Money: EcoCash, Lumicash, IBB, eNoti
- Bank Cards: Visa / Mastercard
Funds are held for 4 days and released after delivery confirmation.
🚚 7. Delivery
Delivery is available locally and internationally. An OTP code or notification confirms receipt. Fees and delivery times are displayed before payment. Insurance is included.
🔁 8. Right of Withdrawal and Returns
Customers have 4 days after delivery to file a complaint. Returns are accepted in case of non-conformity. Some items are non-returnable.
🔄 9. Refunds
Refunds are processed via the escrow reversal system within 7 days of validation.
🛡️ 10. Warranties
Products come with a legal warranty of conformity and, if applicable, a seller's commercial warranty.
⚖️ 11. Liability
Akaguriro.com acts as a technical intermediary. The seller is responsible for the product. The platform offers mediation in case of disputes.
🔐 12. Personal Data
Collected data is secured and used exclusively for order processing. It is never sold to third parties.
🧾 13. Regulation & Arbitration
Akaguriro complies with the legal framework of e-commerce in Burundi. In case of conflict, parties may contact the official arbitration body.
🛠️ 14. Changes to the Terms
Akaguriro may update these Terms and Conditions at any time. The applicable version is the one in effect at the time of order.
📚 15. Governing Law and Jurisdiction
These terms are governed by Burundian law. In case of dispute, competent courts are those located in Bujumbura.
📩 Contact
- Email: support@akaguriro.com
- WhatsApp: +257 65 176 176
- Contact Form: akaguriro.com/contact
